Hey there, how can we help?

Popular searches: Sync, Bear Pro, Migrate

Sync Troubleshooting

With Bear Pro, Bear automatically syncs your notes and edits to all devices; you don’t have to do anything.

You can check when the last sync happened in Bear’s Preferences. If you notice missing notes or updates, here are some troubleshooting steps you can try.

Requirements

Check Apple’s iCloud status page

Sometimes sync problems come down to iCloud having trouble. Apple maintains a service status page that is great to check when sync isn’t working.

Confirm Setup

There are two accounts to check on your devices: the App Store account and the iCloud account. These accounts must be the same on all devices, but you can use a different account for the App Store and iCloud.

For example: you could be signed into iCloud with person@email.com on all devices, and also signed into the App Store with shopping@outlook.com on all devices.

There are also a few more settings to check, so let’s walk through them.

Mac

To get the best, Bear-iest sync possible, please check the following settings:

iOS

To get the best, Bear-iest sync possible, please check the following settings:

If you imported a large note archive

If you imported hundreds or thousands of notes from text files or an archive from another app, it’s possible that Bear on iOS will need some time to finish its first sync. Please leave Bear for iOS open (not in the background) for a while to help it complete the sync.

This step is needed only in case of huge imports. Once it is finished, your Bear will sync faster and more often on a note-by-note basis.

The time needed for this initial sync to finish will vary depending on your internet connection. We recommend connecting to the fastest Wi-Fi hotspot you have available.

The configuration is correct but the sync still doesn't work

In order to better understand what is going on, we need some logs from the device(s) that are not syncing properly. Here is how to generate these logs and send them to us:

Generate logs on macOS:

Generate logs on iOS:

Please note that the logs can contain pieces of text of your notes. In a situation where sync isn’t working, this will not happen. But to better investigate your issue, we need every CloudKit transition to be logged. We have no interest in your private data and will not read any sensible information. But we strongly suggest to edit any sensible part of your Logs with TextEdit or any other App. Usually if the Log file has pieces of notes inside it - it means that the synchronization is working properly on that device and you'll just need to wait until the sync is over with the app opened (not in the background).

Conflicts

In some conditions, if you edit one note on two or more devices at the same exact time, Bear might not be able to merge the changes without compromising the note’s content. If this happens, Bear will duplicate the note with the title prefixed with [Conflicted].

The original and ‘conflicted’ notes will each have their unique set of changes from the device used to edit them. To resolve the conflict and get back to a single note, please review these notes carefully on a single device. Manually copy any necessary changes from one to the other, then delete the duplicate you don’t need.

Attachments Limits

Each attachment must be less than 250Mb to be synced between devices.

Text limit

Notes larger than 500,000 characters will not be entirely synced.

Contact Us